Head, Rehabilitation & Recoveries
To manage and direct staff in the Rehabilitation and Recoveries function to ensure the effective and efficient recovery of the total arrears across all portfolios and achieve deliverables in terms of agreed strategy; develop and maintain relationships with other functions within Stanbic Bank as well as external stakeholders with the aim of maximising collections.
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business/ Commerce/ Law
Experience Required
- Business-orientated/Legal post-graduate qualification.
- 3 – 5 years experience in managing a Rehabilitation and Recoveries unit.
- 3 – 5 years experience in a Retail risk management environment.
Behavioral Competencies:
- Developing Expertise
- Developing Strategies
- Embracing Change
- Empowering Individuals
- Interacting with People
- Interpreting Data
- Making Decisions
- Meeting Timescales
- Producing Output
- Resolving Conflict
- Team Working
- Understanding People
Technical Competencies:
- Coaching and Mentoring
- Contact Centre Customer Relationship Management
- Managerial Budgeting
- Performance Management
- Product and Services Knowledge
- Risk Management
- Workflow Management
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za